Resources: eBooks

Staying Ahead of Policyholder Expectations in 2025

The insurance space today is experiencing a profound transformation largely driven by two powerful forces: changing policyholder demographics and evolving consumer expectations. These dynamics influence insurers’ product offerings and redefine how they approach the policyholder experience. Insurers must accommodate the needs of their diverse policyholder base while they also meet the modern demands for digital solutions.

This eBook examines the shifts in policyholder expectations and demographics. We also provide insights on how insurers can strike balance to remain competitive and future-proof operations.

From Mainframes to AI: The Insurance Tech Journey

In today’s competitive landscape, technology plays a crucial role in how businesses enhance their products and services. The insurance industry, in particular, has seen revolutionary changes due to technological advancements. These innovations have transformed the way policies are created, customer service is delivered, damages are assessed, and claims are processed. The pace of transformation shows no signs of slowing down. Consider the significant impact of wearables and electric cars on the sector.

This eBook will explore the journey of technology in insurance, examining its past, present, and the exciting innovations on the horizon. Discover how you can leverage these advancements to stay ahead in the ever-evolving insurance landscape.

Is your Insurance Software Designed with your IT Operations and Direct User Communities in Mind?

The insurance industry has had a tough couple of years. The lingering effects of the pandemic. Unprecedented wildfires and other extreme weather conditions. Heightened and evolving consumer motivations and expectations. All these converging forces mean insurers have to rethink their business models. In this eBook, we’ll discuss some of the best practices to keep in mind when investing in digital insurance software. We’ll also offer some key tips for finding a solution that enables – rather than holds back – your IT operations and direct user communities.

How to Attract Scarce IT Skills to Your Insurance Firm

The insurance industry is experiencing an unprecedented skills shortage with firms of all sizes struggling to attract and nurture talent. The sector has an unemployment rate of only 1.5% compared to the national 3.6% unemployment rate for all industries. In this eBook, we’ll take stock of the IT skills shortage in insurance and explore some strategies you can adopt to better attract and retain talent, especially millennial IT professionals.