Collaboration brings streamlined claims communication solution to enhance the policyholder experience
Tuscaloosa, Alabama (August 8, 2024) – Insuresoft (a Vencora Company) and Hi Marley, an intelligent conversational platform built for P&C insurance, have teamed up to integrate the Hi Marley platform with Insuresoft Diamond to streamline workflows and enable carriers to seamlessly handle claims in one system. Having Hi Marley functionality in the Diamond Claims platform will allow Insuresoft Diamond users to have simple, effective conversations with their policyholders via SMS, elevating customer satisfaction and providing an improved claims experience for adjusters and policyholders, alike.
According to Insuresoft President, Nancy Schulte, “This is an exciting time. Adding Hi Marley to our partner ecosystem is going to be a great benefit to our clients. This partnership provides an option for our clients that enables a first-class claims communication experience to those they serve.”
Insuresoft delivers mission-critical core systems for the P&C insurance industry that give both insurers and individuals the power to build valuable, lasting relationships based on trust. By providing intelligent, human-centered technology and data solutions that power efficient processing and future-forward digital engagement, we enable insurers’ competitive vision and brand promise to shine – so they can innovate, accelerate growth and differentiate.
With this new integration, Insuresoft Diamond users and policyholders will benefit from increased workflow efficiencies by integrating all messages sent and received via Hi Marley including shared media from the Diamond platform. The integration also allows for additional compliance measures and gives carrier customers more timely, clear expectations within their communication channel of choice.
“Hi Marley makes the claims process faster, easier and more lovable for adjusters and their customers,” says Jay Guden, SVP of Partnerships at Hi Marley. “Integrating Hi Marley directly into the Insuresoft Diamond system means fewer steps and the ability for adjusters to provide faster, better service. We’re looking forward to being part of the Insuresoft network.”
About Insuresoft
Insuresoft provides mission-critical core technology systems for insurance companies and managing general agents. Through its industry-leading Diamond digital platform solution, Insuresoft drives efficiencies across policy administration, claims management, billing, data warehouse & analytics functions – enabling insurers to focus on increasing business growth, enhancing brand differentiation, and optimizing digital agent and policyholder engagement. Diamond handles all P&C lines of business including Personal, Commercial, Farm, Specialty, and Workers’ Compensation. With a growing ecosystem of partners, Insuresoft accelerates the integration and innovation required by insurers to meet competitive market demands.
About Hi Marley
Hi Marley is the first intelligent conversational platform built for P&C insurance and powered by SMS. Designed by insurance professionals, Hi Marley enables lovable, convenient conversations across the entire ecosystem, saving money and time for carriers while building customer loyalty through delightful interactions. Hi Marley’s industry-leading collaboration, coaching and analytics capabilities deliver crucial insights that streamline carrier operations while enabling a frictionless customer engagement experience. The solution is made for the enterprise; it’s fast to deploy, easy to use and seamlessly integrates with core insurance systems. Through its advanced conversational technology, Hi Marley reduces friction and empowers innovative carriers to reinvent the customer and employee experience. Learn more at www.himarley.com.
