Michael has over 17 years of Property Casualty Claims experience with various roles from adjuster to claims senior leadership. Directly after college graduation, he started his career as a Claims Representative at Progressive Insurance learning the mechanics of proper claims organizational skills, injury handling, auto appraisals and overall management of the claims process. From there he joined Nationwide’s Casualty team with a focus on field handling and in-person injury negotiations. Later, he worked at GAINSCO Auto Insurance to build a new claims platform and managed several corporate claim projects and initiatives.
Michael also spent several years at Hallmark Financial Services in various roles from Claims Manager to VP of Claims Operations. During that time, he designed new claims analytics and reports, led in the development of several new workflow processes and system implementations, and as part of the senior leadership group, built a successful, unified, multi-line enterprise claims organization. Most recently, Michael has joined Insuresoft as the Claims Product Manager. His experience and knowledge of claims systems and processes will help advance additional industry-leading core platform development and introduce new services with a focus on essential customer need.